Returns
Refusal to receive ordered and delivered goods
According to Art. 55, para. 1 of the Consumer Protection Act, the customer has the right to cancel the received goods within 14 working days from the date of receipt of the goods, without owing compensation or penalty.
If it is necessary to return amounts paid by card for services contracted and performed by us, this will be done by us through a credit transaction on the card with which the payment was made.
In this case, the TRADER will refund the amounts paid by the customer no later than 20 days from the date on which the customer exercised his right to withdraw from the goods.
The Customer is obliged to store the goods received from the TRADER and to take care of their quality and safety during the period under Article 55 of the Consumer Protection Act.
In order to return the purchased products, it is a mandatory CONDITION that they are in good commercial condition, unused and without the integrity of the packaging being broken, as well as accompanied by a receipt. The products must necessarily correspond to the type in which the customer received them. Products that do not meet these conditions are not subject to return and refusal.
When returning purchased goods at the customer's request, according to Art. 55, para. 1 of the Consumer Protection Act, the shipping and insurance costs are at the customer's expense and are not refundable.
If there is a discrepancy between the products you ordered, you can return or exchange the unused goods within 14 days from the date of purchase.
IMPORTANT:
Due to the specifics of electronic components and parts subject to software coding and the impossibility of testing after installation, they are not eligible for return after purchase. Each such part is marked in text on the page and on the site: Non-returnable.
Items that have been installed and tested on cars are not subject to return or exchange!!!
